What changes for you
You keep more of what you already sold.
One chargeback costs you a sale. A rate over the line costs you the account.
Refund it, fight it, or fix what caused it. Each one moves the number the card networks watch, and that is the number that decides whether you keep your account.
From tap to deposit
Hear early and it is a refund you chose. Hear late and it is a chargeback you pay for.
The warning reaches you before the customer’s bank files the dispute. Refund inside that window and it does not count against your rate. For the ones you keep, we build the case from the record of the sale.
Hear early and it stays a refund. Wait and it counts against you.
01
You hear first
The warning reaches you before the customer’s bank turns it into a chargeback.
02
You choose, with time to choose
Refund it and it stays off your rate. Keep it and we take it from there. The window is short, which is why hearing first matters.
03
We build the case on the ones you keep
The address check, the device, the delivery, what they bought before, pulled from the record of the sale. You approve it. You do not assemble it.
04
You fix the cause, not thirty symptoms
Disputes grouped by what drove them, so a statement name people do not recognize or a slow delivery shows up as one problem you can fix.
Sits next to
Fewer disputes start, so fewer need catching.
The name on their statement
A name the customer does not recognize is one of the biggest single causes. We check yours before you go live, so the dispute that starts with ‘what is this charge’ does not start.
Fraud checks
A stolen card becomes a chargeback later. Checking before approval takes that whole category off your rate. That is the fraud prevention page, and it works alongside this one.
Subscription billing
A renewal notice and an easy cancellation remove the disputes that come from surprise. For a subscription business, that is most of them.
Your support inbox
Customers dispute when calling the bank looks easier than reaching you. Make you the easier call and many of them stop there.
Is it right for you
For the businesses that disputes find first.
A good fit if
- You sell online, bill on subscription, or take bookings, where disputes run higher by nature
- Disputes have started arriving as surprises, and each one is costing the sale, the goods and a fee
- Your rate has moved the wrong way and you want it back under the line before anyone else notices
Probably not if
- You see a dispute a few times a year, mostly on small in-person sales. You do not need this yet, and we will say so.
- You want a promise that every dispute is won. Nobody can offer that honestly, and we will not.
- Your dispute problem is really a delivery or refund-policy problem. Fix that first, and we will help you see it.
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